Thursday, 4 June 2009

One step closer.....kind of.


I FINALLY got the call I was waiting for from OHSU Neurology yesterday. I grabbed my planner and insurance card, and stepped out into the hallway anticipating setting an appointment. Apparently, that's not how these things work.


The scheduler wanted to know where my chart notes were.


ME: Umm, with my doctor? I can bring a copy to my appointment.


OHSU: Oh, no. The Neuro needs to review them first to determine if we will accept you as a patient.


ME: Okaaaay. So we aren't actually SCHEDULING an appointment right now?


OHSU: (chuckling) Oh no. First the doctor has to accept you. Then we call your insurance to verify that they cover our services. Then we will call you to see when we can get you in. We will probably call back in a couple of weeks and then you should have an appointment, ohhhh (clicking through scheduling screens) by the end of August.


ME: THE END OF AUGUST!?!?!


OHSU: Yes, this is a very busy practice.


ME: (deep breath) Just so you know, I don't feel good. I REALLY need to see the neuro as soon as possible. I would like to start the beta infuron treatments but I need to see the neuro first.


OHSU: I guess I could flag your file as urgent.


ME: That would be great. When can I expect to hear back from you?


OHSU: Oh, probably in a week or two.


ME: You know, I will probably call back before then.


OHSU: Yeah, we already know you by name here in the scheduling department. You are persistent.


ME: Hopefully not annoying?


OHSU: No. But only because you are so nice about being persistent.


ME: Okay then. I am sure we will talk again soon.


OHSU: (laughing) Oh, I don't doubt it!


Yeah, that's me. Pleasantly persistent. Not patient whatsoever. Persistent.

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